Difference between revisions of "Support Ninja"

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[http://twitter.com/supportninja Support Ninja] is a twitter account created by <dwuser>tajasel</dwuser> for reaching out to people asking questions about and reporting problems with Dreamwidth on twitter.
 
[http://twitter.com/supportninja Support Ninja] is a twitter account created by <dwuser>tajasel</dwuser> for reaching out to people asking questions about and reporting problems with Dreamwidth on twitter.
  
It is controlled by a few interested members of the support team who take shifts at being on "support ninja duty".
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It is controlled by a few interested members of the support team who take shifts at being on "support ninja duty".  Talk to <dwuser>tajasel</dwuser> if you want to get involved.
  
 
The topic of the #supportninja [[IRC]] channel will always display the current ninja-on-duty.  This Wiki page is intended to be a depository for short links and oft-used statements that can be sent to twitter users.
 
The topic of the #supportninja [[IRC]] channel will always display the current ninja-on-duty.  This Wiki page is intended to be a depository for short links and oft-used statements that can be sent to twitter users.
  
== I'm on the support team! Can I go on ninjaduty? ==
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There's little actual support to do; mostly, it's people wanting to know what's so good about DW, how it differs from LJ and how to get an invite code. If there's an actual technical problem, it's just a case of referring people to the support board.
Sure.  Talk to <dwuser>tajasel</dwuser> and she'll give you the account password.
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* Use [http://search.twitter.com/search?q=dreamwidth twitter search] to find mentions of Dreamwidth.
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* Everytime there's a new tweet mentioning DW, a bracket with a number in will appear in the title/tabs bar of your browser next to the rest of the title (e.g. "(1) dreamwidth - Twitter search")
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* Navigate to the tab/window and refresh to see the new tweets.
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* Reply to tweets asking questions/reporting problems, either from the web or a twitter client of your choice.
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== Statements ==
 
== Statements ==

Revision as of 22:57, 5 May 2009

Support Ninja is a twitter account created by [info]tajasel for reaching out to people asking questions about and reporting problems with Dreamwidth on twitter.

It is controlled by a few interested members of the support team who take shifts at being on "support ninja duty". Talk to [info]tajasel if you want to get involved.

The topic of the #supportninja IRC channel will always display the current ninja-on-duty. This Wiki page is intended to be a depository for short links and oft-used statements that can be sent to twitter users.

There's little actual support to do; mostly, it's people wanting to know what's so good about DW, how it differs from LJ and how to get an invite code. If there's an actual technical problem, it's just a case of referring people to the support board.

Statements

Links!