Support Ninja

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Support Ninja is a twitter account created by [info]tajasel for reaching out to people asking questions about and reporting problems with Dreamwidth on twitter.

It is controlled by a few interested members of the support team who take shifts at being on "support ninja duty".

The topic of the #supportninja IRC channel will always display the current ninja-on-duty. This Wiki page is intended to be a depository for short links and oft-used statements that can be sent to twitter users.

I'm on the support team! Can I go on ninjaduty?

Sure. Talk to [info]tajasel and she'll give you the account password.

  • Use twitter search to find mentions of Dreamwidth.
  • Everytime there's a new tweet mentioning DW, a bracket with a number in will appear in the title/tabs bar of your browser next to the rest of the title ("dreamwidth - Twitter search")
  • Navigate to the tab/window and refresh to see the new tweets.
  • Reply to tweets asking questions/reporting problems, either from the web or a twitter client of your choice.

Statements

Links!