Support Wishlist

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Revision as of 21:53, 21 February 2009 by Maura (Talk | contribs)

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  • http://community.livejournal.com/suggestions/882211.html -- enable sorting of Support requests by ones that have no response yet. Counter-suggestions include letting a volunteer tag a request as one they don't want to look at again (e.g., if it's one they know has been answered adequately).
  • Bring back a link to the user's friends page to the summary area at the top of a request. (Still present for S1 users, as the link behind the style number for the friends page, but not for S2 users.) -- Pne 14:56, 9 February 2009 (UTC)
  • For support administrators, a log of all email sent to a particular address or username (within the last X days?)
  • Tag system for requests to replace bracketed in-subject tags
  • ESN for support page and for individual requests: new request in $category, notify of volunteer action on request, notify of regreen on a request I've answered, notify of action by $username (admins only), notify of $tag (see previous bullet point), etc
  • A public BBB-ish community that announces when bugs are discovered and when they are resolved. Hopefully this would give all users a place to keep informed about the status of a problem that's been affecting them. I have in mind that it wouldn't report every bug, just the ones that affect a lot of people, the type that would be listed in the BBB.